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MOSAIC TERMS & CONDITIONS
 
All the traditional mosaics are approximate sizes, due to the fact they are hand made and unique. They come complete and are backed in resin (unless otherwise stated) and are approx. 8mm in depth. They come ready, either to hang or can be grouted onto a wall or floor.
The marble mosaics are approximately 30mm depth, and are highly polished to give a very smooth finish. They are suitable for the floor or used as a table top.
We have made every effort to display as accurately as possible, the colours of our mosaics that are shown on the website.
As these mosaics are hand made, so we can’t guarantee the size or that each mosaic will exactly match the photo on the website.
 
SPECIAL COMMISSIONS
 
On confirmation by email or letter to commence a special commission, a 50% deposit of the total sum due will be paid.
The work on the commission will start and the balance of the invoice will be paid before the mosaic is dispatched.
Usually, a special commission will take between 8 to 14 weeks to complete.
A guideline of the completion time will be given at the time of the order and you will be kept informed of its progress.
 
DESIGN AND ARTWORK FOR SPECIAL COMMISSIONS
 
Any design or artwork that has been instructed to be done by Roman Vision carries a charge of £400 (which will be refunded after the final invoice for the commission has been paid).
This amount is not refundable, if the client does not go ahead with the commission, unless it has been cancelled in writing by email or letter within 7 working days.
 

BACK ORDERS

Please allow between 5 and 10 weeks to make the mosaic and allow for delivery.

We will keep you updated by email.

 
PRICES
 
Prices are in GBP – British Pounds Sterling and subject to change without notice.
Prices quoted for overseas customers do not include any import duty that may be payable in their country.
Any import duty will be borne by the recipient.
 
SHIPPING
 
Shipping/postage is charged separately and is dependent on the location, weight and size of the order and will be added to the final check out.
 
DELIVERY
 
If the mosaic is in stock and as soon as the payment is received and cleared, the order will be dispatched within two working days and normally arrive to its destination in the UK within four working days.
Delivery overseas normally takes between one and three weeks depending on location.
Please allow extra delivery times when there are Bank holidays, industrial action, etc.
Delivery for items not in stock and special commissions to be advised at the time of purchase.
 
CANCELLATIONS
 
All cancellations after ordering a mosaic in stock must be made within 7 days, and contact made to a member of staff, either by telephone, email or letter.
If the stock has been sent, then a refund will be made by the same method of payment, after the purchase has been returned to us, in the same condition as it was sent.
The customer is liable to pay for any postage for its return, and a certificate of posting should be obtained at the Post Office/ Courier.
For mosaics not in stock and for special commissions, once starting an order your cancellation rights will end as soon as the contract has started.
After agreeing to start an order, and we have provided you with written confirmation in advance of starting, you are contractually bound to honour your part in this contract.
 
RETURNS
 
When the mosaic is delivered, please inspect it for any damage swiftly.
If damaged in transit, you will need to keep the original packing in order for the courier to be able to inspect it.
Please contact us immediately if there is a problem.
We will either refund you or exchange it if possible.
Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of the mosaic being damaged.
Mosaics must be returned in the original packing.
No refunds or exchanges will be made later than 7 days after receipt of the mosaic.
Refunds are made within 30 days of a written cancellation request.
 
METHODS OF PAYMENT
 
We accept payment by BACS, PAYPAL  or
cheque (UK only).
The goods will be dispatched when the payment has been received and cleared.
Cheques are made payable to Roman Vision Ltd.
Please email us for bank details, if you want to pay by BACS.
 
 
OVERSEAS SHIPPING
 
Overseas postage is charged separately, and is added to the check out total at the end.
If your country is not listed, please contact us for a price.
Delivery normally takes between one and three weeks depending on location.
Please note that many countries have import restrictions, custom fees or  duties on certain products.
Customers are responsible for checking with their local customs before placing an order.
Unfortunately, we have no control over them, so the recipient may have to pay these fees.
Roman Vision prices do not include any import duty or taxes that may be charged in overseas countries.
Any import duty or taxes have to be borne by the recipient.
 
AFTER SALES
 
We are confident that you will be very pleased with our mosaics.
If you are not delighted with our work, we will happily refund your money.